Article TypeInteractive user documentation
PlatformFUOYE Digital Library Help & Knowledge Base
Mobile FriendlyResponsive layout, collapsible sections and print support
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The Library Support service helps users resolve access, search, repository, OER, database, citation, account and technical problems connected to the FUOYE Digital Library. Support requests help the Library track issues, assign staff, monitor responses and improve services.
- General library enquiry
- OPAC/catalogue support
- Repository support
- Academic staff publication upload support
- OER support
- Global Gateway support
- Subscribed database access
- Citation and referencing support
- Account or password help
- Accessibility support
- Broken link report
- Technical support
- Open the FUOYE Digital Library.
- Click Help, Library Support or Ask an E-Librarian.
- Select the appropriate support category.
- Enter your contact information where required.
- Describe the issue clearly.
- Attach screenshot or supporting file if allowed.
- Submit the request.
- Wait for response or track status.
- State what you were trying to do.
- Mention the page or module involved.
- Include the title or URL of the resource.
- Describe the error message.
- Attach a screenshot where possible.
- Explain what help you need.
- Avoid submitting duplicate tickets for the same issue.
- Submitted
- Assigned
- In Progress
- Awaiting User Response
- Resolved
- Closed
- Reopened
Requests may be escalated to E-Librarian, repository reviewer, OER coordinator, database manager, system administrator or technical support depending on the issue.
Frequently Asked Questions
Can I submit support without logging in?
Some public requests may be allowed. Personal account or staff-specific requests may require login.
What if I made a mistake in my request?
Reply to the support thread or submit a correction with the ticket reference if available.
Should I include my password?
No. Never include passwords in support requests.